Privacy Policy

At craftshimmer, we consider your privacy a top priority. We understand the trust you place in us when you share your personal information, and we are fully committed to protecting it. This Privacy Policy explains the types of information we collect, how we use it, and the steps we take to keep your data secure. We also outline the choices you have regarding your information and how you can reach us for any privacy-related concerns.

Your Privacy Matters:
Rest assured, we never sell, rent, or share your personal information with third parties for marketing purposes.

1. The Information We Collect

We gather personal information in various ways, primarily when you place an order or engage with us on our website. The types of information we collect include:

  • Personal & Contact Details: Your name, email, shipping and billing addresses, order history, customer support interactions, preferences, and other information you provide.

  • Payment Details: Depending on the payment method you choose, we may collect partial card details, billing information, and account identifiers, but we never store complete payment information.

  • Technical Information: This includes your IP address, browser type, device details, language preferences, operating system, and any technical data collected when you visit our website.

  • Marketing Preferences: Your consent to receive promotional communications and your preferences on how you’d like to hear from us.

2. Information You Choose to Share

You may voluntarily provide us with additional details when you:

  • Make a purchase or browse our online store

  • Share content such as photos, reviews, comments, or feedback

  • Indicate your product preferences or interests

This helps us personalize your experience and offer the most relevant recommendations.

3. How We Use Your Information

We use the information you share with us to enhance your experience and better serve your needs:

  • Personalizing your shopping journey: We offer tailored product recommendations based on your interests and preferences.

  • Processing your transactions: We securely handle payments, ensure timely delivery, and manage your order history.

  • Providing customer support: We’re here to assist with any inquiries or concerns before, during, or after your purchase.

  • Sending updates and offers: We keep you informed about relevant products, promotions, and store news based on your preferences.

4. Cookies, Analytics & Tracking Technologies

To improve your experience, we use cookies and tracking technologies like Google Analytics:

  • Cookies: These small text files help us remember your preferences, such as language and currency settings, and keep items in your cart between visits.

  • Google Analytics: This tool helps us track website activity to improve performance and ensure your shopping experience is seamless.

  • Web Server Logs: We may collect information like referring URLs and IP addresses to monitor site performance.

Cookies are optional, but disabling them may limit some website features.
To opt out of Google Analytics tracking, you can use this plugin: Google Analytics Opt-Out.

5. Email & Text Communication

By subscribing to our service, you may receive up to 4 text messages per month with product updates, promotions, and store news. These messages are entirely free of charge.

If you ever wish to stop receiving text or email communications, simply email us at: [email protected].

6. Sharing Your Information with Trusted Partners

We respect your privacy and do not share your data for marketing purposes. However, we may share your information with trusted partners who help us deliver our services, such as:

  • Payment processors and delivery partners to complete your purchases and ensure timely delivery.

  • Service providers like Google and web hosts to manage our online store and improve your experience.

  • Tax authorities for invoicing and legal purposes.

In rare cases, we may disclose information to comply with legal obligations or prevent fraudulent activity.

7. How We Protect Your Information

We employ robust security measures to protect your data:

  • SSL encryption ensures that all sensitive payment information is securely transmitted.

  • PayPal for payment processing means we never store your payment details on our site.

While no system can guarantee 100% security, we are committed to continuously enhancing our security protocols to protect your personal information.

8. Data Retention

We retain your data only for as long as necessary to provide our services. However, in certain cases, we may retain some information for legal, compliance, or fraud prevention purposes, even after your account is closed.

9. Withdrawing Your Consent

You have the right to withdraw your consent at any time. Please note that withdrawing consent may limit your ability to use some of our services. To withdraw or modify your consent, simply email us at [email protected].

10. Accessing & Updating Your Information

You have the right to review, update, or correct your personal information. If any data is inaccurate or incomplete, please let us know, and we’ll make the necessary adjustments. We may request identity verification to ensure the accuracy of your request.

To request access to, update, or delete your personal information, please contact us at [email protected].

11. Changes to Our Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices. All updates will be posted here, and significant changes will be communicated to you via email.

We encourage you to check this page regularly to stay informed about how we protect your privacy.

Thank you for trusting craftshimmer. We are committed to safeguarding your personal data while delivering an exceptional shopping experience. Your privacy is important to us, and we take every step necessary to ensure that your information is secure.